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Refrigeration FAQ

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  • The Electrolux ICON® Under-Counter Refrigerator Drawers are available in both the Professional and Designer Series. The line offers large storage space, available in drawer-style refrigeration. Each drawer is tall enough to store a two-liter bottle and wide enough to hold over-sized items, including serving trays and pizza boxes. The Custom-Set™ Electronic Controls are located on top of the drawer, where they are easily accessible and provide precise temperature control, and the Smooth-Glide® Drawers extend fully and easily, providing simple and convenient access to every item. The covered condiment tray conveniently lifts out and features four removable compartments for at your table usefulness. In addition, the beverage shelf offers additional storage and organization for glass bottles or cans.
  • The Electrolux ICON® Built-In All-Refrigerator and All-Freezer are both handsome and flexible. They are designed to combine elegance with functionality. These products provide exceptional capacity and flexibility. Whether positioned separately or paired together, they reflect all the style and function you could possibly desire.
  • To register your Refrigerator, simply visit electroluxicon.com, call Electrolux ICON® at 1-877-4ELECTROLUX, or drop your product registration card in the mail.
    • You will need to know your product's model and serial number, which can be found on the serial plate, located on the right-hand side of the refrigerator. This information can also be found on your product registration card.
    • You will also need to know the date of product purchase which is shown on your receipt.
    Tip: It’s always a good idea to record your Refrigerator’s model number, serial number, and the date of purchase, as well as to save your receipt.
  • Electrolux ICON® Refrigerators are designed for the well-lived home and are available in Professional Series and Designer Series for your own personal sense of style. All our Refrigerators are designed for optimal performance with aesthetic features such as the Custom Temp Drawer™, which lets you enjoy the ultimate in versatility with 9 preset selections, the Custom-Design™ Organization System, which is the ultimate organization system featuring Smooth-Glide Drawers® with removable/adjustable dividers, and so much more. Our lineup offers true built-in Side-by-Side Refrigerators and Freezers with abundant capacity, intelligent lighting, and intuitive features. You even have the option of customizing the exterior to match your cabinets. Built-In All-Refrigerator and All-Freezer styles are both handsome and flexible. They are designed to combine elegance with functionality. These products provide exceptional capacity and flexibility. Whether positioned separately or paired together, they reflect all the style and function you could possibly desire. Our Counter-Depth French Door models with bottom mount freezer offer a built-in look without sacrificing usable interior capacity. Our Counter-Depth Side-by-Side model refrigerators offer a sleek, built-in look without sacrificing capacity. In fact, our 23-cubic-foot Side-by-Side model offers the same amount of shelf space as a typical 26-foot Standard-Depth model. Under-Counter Refrigerator Drawers are available in both the Professional and Designer Series. The line offers large storage space available in drawer-style refrigeration. Each drawer is tall enough to store a two-liter bottle and wide enough to hold over-sized items, including serving trays and pizza boxes.
  • The Custom Temp Drawer™ is a customizable storage drawer on select Electrolux ICON® French Door Refrigerators. To give you the ideal temperature for storing whatever you want, it has 9 preset settings – including White/Sparkling Wine, Fish/Shellfish, Snacks, and Chilled Beer. It also has 3 customizable “My Favorites” settings, which you can conveniently set by scrolling through temperature choices from 28 degrees to 42 degrees.
  • Electrolux ICON® French Door Refrigerators make up to 9 pounds of ice in 24 hours – twice the ice of any refrigerator ice maker.1 With Electrolux ICON®'s French Door Refrigerator, you’ll always have filtered, restaurant-quality ice in a new drink-friendly shape.
  • Electrolux ICON® high-quality refrigerator doors are produced from 201-grade Stainless Steel.
  • If the compressor isn’t running, it might simply be because your Refrigerator is in defrost mode. This is normal and can last up to 30 minutes. You can also check the following:
    • Be sure that your cooling system is turned on.
    • Be sure your Refrigerator’s power cord is securly plugged into the outlet. Also, it is recommended that you not plug your Refrigerator into a GFCI outlet (an outlet that has a “TEST” and “RESET” button).
    • Consider replacing your circuit or fuse with a 15-amp time-delay fuse. A time-delay fuse accepts a momentary overload (as when the compressor cycle is on) for a short period of time without blowing.
    • You may want to reset your circuit breaker.
  • Your Refrigerator might seem to run more than normal if:
    • The room or outdoor temperature is hot. It's normal for the Refrigerator to work harder, and run longer, under these conditions.
    • You use the ice maker, which can cause the unit to run more.
    • The door has been opened frequently. If warm air has been allowed in to the Refrigerator, simply leave the door closed for awhile—the temperature will return to its desired setting.
    • Your Refrigerator doors need to be completely closed.
    • Your Refrigerator has recently been disconnected for a period of time. After it starts up again, it will work harder to cool down completely (which can take up to 12 hours).
    To stabilize, set your Freezer control to a warmer setting, and allow 24 hours for the temperature to stabilize.
  • Yes, this is normal. Bubbling or gurgling sounds can occur as the refrigerant, which is used to cool the freezer, circulates throughout the system.
  • If the temperature display is flashing, it means that the Refrigerator’s electronic control system has detected a performance issue. Contact an Electrolux ICON® service provider for information about what the display means and what steps to take.
  • If your water dispenser isn’t giving you any water, check the following:
    • Be sure your water supply is connected to the Refrigerator (see the Installation Instructions).
    • Check that your household water line valve is open.
    • Make sure that your Freezer door is closed.
    • Check the Refrigerator’s ice and water filter cartridges, because they might be clogged. Replace the PureAdvantage® filter cartridge if needed, pushing firmly until the filter snaps into place (you’ll hear a click when it’s back in place).
  • To keep your water tasting and smelling fresh, follow these steps:
    • Draw and discard 10 to 12 glasses of water to freshen the supply in the dispenser and completely rinse out the tank.
    • Connect the unit to the cold water line that supplies water to the kitchen faucet.
    • For best results, use copper tubing for water connections.
    • Replace your PureAdvantage® Water Filtration System every six months.
  • If the food you store in a crisper drawer freezes, simply set the Refrigerator’s temperature control to a warmer setting, and allow 24 hours for the temperature to stabilize.
  • If you’re having difficulty closing your Refrigerator door:
    • Check to be sure nothing is preventing the door from closing, as items hanging over the edge of a shelf or bin can cause an obstruction.
    • Close both doors gently.
    • Ensure the floor is level and solid, and can adequately support the Refrigerator. Contact a carpenter to correct a sagging or sloping floor.
  • Simply set the Refrigerator control to a colder/warmer setting, allowing 24 hours for the temperature to stabilize. This won’t affect the temperature in your Freezer. Please note that it’s normal for your Freezer to temporarily seem warmer if the door has been opened frequently. If warm air has been allowed into the Freezer, leave the door closed for awhile – the temperature will return to its desired setting.
  • If no ice is coming out of your Refrigerator’s ice dispenser, it might be because there is not enough ice in the ice maker. To make sure your Freezer is producing enough ice:
    • Be sure your water supply is connected to the Refrigerator (see the Installation Instructions).
    • Check that the ice maker is turned on. After ice is made, your dispenser should work.
    • Turn your Freezer control to a colder setting, so that ice will be made more quickly. After ice is made, your dispenser should work.
    • If your Refrigerator is equipped with a Express Ice™ setting or an Express Freeze™ button, you can turn on either of these features to help make ice more quickly.
    • Open the water line valve. Allow enough time for ice to be made; when it has been made, the dispenser should work.
    • Be sure that your Freezer door is closed.
    Note: If the ice dispenser’s paddle has been held in for four to five minutes, the motor will become overloaded. It will reset in approximately three minutes, after which you can get ice from the dispenser.
  • It is normal for the outside Freezer walls to be as much as 30 degrees warmer than room temperature. This happens when the compressor is working to transfer heat from inside the Freezer.
  • Simply set the Freezer control to a warmer/colder setting, allowing 24 hours for the temperature to stabilize. This won’t affect the temperature in your Refrigerator. Please note that it’s normal for your Freezer to temporarily seem warmer if:
    • You’ve recently placed large amounts of warm or hot food in it. Warmer items affect the Freezer temperature; simply wait until it has had a chance to return to your selected setting.
    • The door has been opened frequently. If warm air has been allowed in to the Freezer, leave the door closed for awhile – the temperature will return to its desired setting.
    • It has recently been disconnected for a period of time. After being reconnected, the Freezer can take up to 24 hours to completely cool down again.
  • If your ice dispenser is blocked or jammed, try these steps:
    • Infrequent use of the dispenser can result in ice cubes becoming stuck together and then getting stuck in the dispenser system. Check to see if any ice cubes are blocking the dispenser and remove any that might be.
    • Remove the ice container from the Freezer, allow it to thaw, and empty the contents. Clean the container, wipe it dry, and then put it back in the proper position. When new ice is made, your ice dispenser should work again.
  • To keep your ice tasting and smelling fresh:
    • Cover your stored foods tightly. Odors in your Freezer can be caused by how food is stored. Some foods have a strong odor, so be sure to cover them tightly.
    • Discard stale ice and allow the ice maker to produce a fresh supply.
    • If your Refrigerator has air and water filters, try replacing them.
  • If your ice maker won’t stop making ice, it might be because its wire signal arm is being held down by an item in the Freezer or by ice cubes that have frozen together over the arm. If you see that this is the case, simply release the arm by moving the item or removing any ice cubes.
  • Yes, this is normal. These sounds can be caused by the Freezer’s metal parts as they expand and contract with temperature changes, or by the circulation of the refrigerant that’s used to cool the freezer. The sounds will fade or disappear entirely as your Freezer continues to run.
  • It is normal for the rate of frost buildup or “sweating” inside your Refrigerator or Freezer to increase when the weather is hot or humid. Other reasons you might see moisture inside your Refrigerator or Freezer can include:
    • The doors aren’t completely closed.
    • Warm air has entered after the doors have been opened frequently.
    • Uncovered food containers or very warm food has been placed inside the Refrigerator or Freezer, causing condensation.
    If moisture collects in Refrigerator drawers, routinely clean out old fruits and vegetables. If your Refrigerator has an adjustable humidity control, you can also try moving this to a lower setting.
  • Freshness in your Refrigerator or Freezer can be affected by how food is stored. Some foods have a strong odor, so be sure to cover them tightly. After you’ve checked how your food is stored, try cleaning the interior of your Freezer with a sponge, warm water, and baking soda. Some Electrolux ICON® Refrigerator models have an air filter to help keep the air in your Refrigerator as fresh as possible. If yours does, check the filter and be sure to replace your PureAdvantage® Air Filter every six months.
  • Make sure both sides of the Refrigerator’s drawers are completely on their tracks. As needed, clean the drawers, their runners, and the tracks.
1Up to 9 pounds in 24 hours under normal conditions - 0℉ freezer, 37℉ fresh food and based on bottom freezer models with exterior ice and water and a suggested MSRP greater than $2,700
  • Kitchen Appliances

    Your home is a reflection of you. That’s why we’ve designed our entire line of Electrolux ICON® professional kitchen appliances to be stylish and flexible, with intuitive performance, so you can create a designer kitchen that is exactly right for you.

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      Take cooking to a whole new level with an Electrolux® Induction Cooktop. Fit for an experienced chef, our professional induction cooktops feature Custom-Set™ Controls with 15 preset settings for a level of cooking confidence like never before. With Exceptional Temperature Control you can cook delicate foods and sauces to perfection. Additionally, induction cooktop technology is 70% more energy efficient than gas and 20% more efficient than electric.

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      Find the stainless steel gas cooktop from Electrolux ICON® that’s right for you. Our gas cooktops put you in control of the kitchen. Featuring two versatile Min-2-Max™ sealed burners delivering optimum heat and double-ring configuration our professional gas cooktops give you superior flame control, so you can prepare a delicate sauce or bring water to a rapid boil with the simple turn of the knob.

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      Slide-in or drop-in electric cooktops from Electrolux ICON® are as beautiful as they are functional. With a smooth, glass top and Wave-Touch™ control panel that illuminates with the touch of a finger, our electric cooktops add a sophisticated look to any kitchen. The innovative features of our professional electric cooktops like the Keep Warm Setting and Digital Display Knobs help you serve meals that turn out just the way you planned.

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  • Wall Ovens

    Wall Ovens

    Wall Ovens

    Electrolux ICON® Wall Ovens are as smart and purposeful as they are elegant. With intelligent features such as Wave-Touch™ controls that activate with the touch of a finger, and the exceptional performance of CustomConvect³™ Convection Technology, you’ll find everything you’d expect from high-performance wall ovens.

  • Ranges

    Ranges

    Ranges

    Cooking relies on power and control. With multiple burner configurations, professional temperature control and sleek design options, Electrolux ICON® Professional Ranges - including gas ranges and dual-fuel ranges - are designed to meet your cooking needs while complementing the look of your kitchen.

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    Warmer Drawers

    Warmer Drawers

    Electrolux ICON® Warmer Drawers open effortlessly with the touch of a finger and are designed with our Custom-Fit™ rack system that lets you warm dishes of various sizes at the same time. Humidity Controls on our food warming drawers keep your favorite foods from drying out, so you can serve them just the way you wanted.

  • Ventilation

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    Whether you prefer bold and artistic or sleek and subtle, Electrolux ICON® Ventilation Hoods keep your kitchen fresh by removing smoke and heat quietly and quickly.

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    Dishwashers

    Dishwashers

    Outstanding among quiet dishwashers, our Luxury-Quiet™ Electrolux ICON® Dishwashers operate so gently you’ll never notice they’re on. Featuring Wave-Touch Controls™ and a versatile rack system that lets you clean larger items; our professional dishwashers are the perfect finish to all your meals. And our sleek, stainless steel dishwasher, will fit seamlessly into your kitchen is a breeze.

  • Refrigeration

    Refrigeration

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      Our Side-by-Side Refrigerators give you abundant capacity and enhanced food preservation thanks to thoughtful features such as Full-Depth Glass Shelves and a Divided Crisper Drawer with Dual Humidity Control. You can even customize the exterior to match your cabinetry so that it fits seamlessly into your kitchen.

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    • Under-Counter Refrigerator Drawers

      Under-Counter Refrigerator Drawers

      When you need additional storage space for your favorite foods, our under-counter refrigerator drawers are the ideal solution. Perfect for entertaining, they glide out with ease to store large items such as platters and feature Custom-Set™ Temperature Control, ideal for keeping beverages ready to serve.

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    • Built-In All Refrigerators

      Built-In All Refrigerators

      Our professional-style Built-In All Refrigerator offers premium features such as Sure-2-Fit® Capacity and designer LED lighting. Combine it with its All Freezer companion for maximum food preservation flexibility.

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      Built-In All Freezers

      Sure-2-Fit® Capacity gives you abundant storage space, so you can stock up on your favorite frozen items, while our Pure Advantage® Air Filtration System keep them fresh. Combine it with its All Refrigerator companion for maximum food preservation flexibility.

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    Wine Storage

    You don’t have to be a connoisseur to appreciate all the thoughtful features built into our Electrolux ICON® wine coolers. With Custom-Set™ temperature controls, you can maintain the cool, stable temperature you select for your under-counter wine cooler; and with a 48-bottle capacity your wine refrigerator will always have enough room when entertaining.

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    The Electrolux ICON® Ice Maker is designed with our Pure Advantage® Filtration System, which purifies the water, resulting in crystal-clear, restaurant-quality ice.

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